Finnish spam, this is rare?

Posted in Uncategorized with tags on June 8, 2009 by sanaseni

Received from BAY105-W45 ([65.54.224.145]) by bay0-omc1-s4.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959); Sun, 7 Jun 2009 14:26:12 -0700
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From Gigi Riva
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Subject Hyv? yst?v?
Date Sun, 7 Jun 2009 21:26:12 +0000
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X-OriginalArrivalTime 07 Jun 2009 21:26:12.0813 (UTC) FILETIME=[9516BFD0:01C9E7B6]
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Viesti
Hyv? yst?v?
Olemme erityisen yst?vyyden kansainv?lisen kaupan yritys. Olemme p??asiassa myyd? s?hk? product.such digitaalikamerat, matkapuhelimet, LCD-TV, Xbox, kannettavat tietokoneet, DV, kuten MP4, Global Positioning System, niin edelleen. kaikki hankkeet ja 12-kuukauden kansainv?linen takuu. Jos haluat ostaa asioita, ota meihin yhteytt? vapaasti, ett? yhti? haluaisi tarjota enemm?n alennuksia ja paras palvelut yritysten yhteisty?t? teid?n kanssanne / yrityksesi. muita huolenaiheita, olet tervetullut visite sivustomme: http://www.pousea.com. Ole hyv? ja ota yhteytt? meihin:
http://www.pousea.com
E-mail: pousea@pousea.com
MSN: pousea@hotmail.com

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The flag

Posted in Uncategorized on June 1, 2009 by sanaseni

After much trial and error, I finally managed to cast my vote in the European parliament elections. Funnily I have to vote for Finns in the Finnish embassy, even if living in the UK. I wonder if I could vote even if I was living in a country outside of the EU? It seems that most of the candidates are running their ship with the best intentions of their home country first, and the EU as a distant second, making the selection of a suitable candidate that much harder. Thankfully there were plenty of suitable, open minded and well travelled candidates.
I had to vote under a grey and blue flag though. Somehow the embassy flag looked dirty, but there is hope that it was an optical illusion, as the building is really white and it was really sunny. However, the white of the flag should be as white as there is, and this wasn’t.

Flags outside the Finnish embassy in London

Flags outside the Finnish embassy in London

Naturally, I had to whine about this to the embassy.

Whine is good

Posted in Househusbandy, Nerdy, product with tags , , , , , , on May 27, 2009 by sanaseni

Ever since becoming a househusband, I have had a ton of time to waste on helping companies in doing their business. I average three whines per week, to all organizations big and small. Every now and then, my voice is heard. That is more important than anything else. If the company listens, it will succeed. I will only spend my money on those who listen, as the others will wither while the listeners evolve. Most often there is a shroud of secrecy about how to get the message across.
The customer is often faced with a miniscule problem that absolutely no one cares. Common examples might be “an error message, go back”, “sorry, but we are unable to care” or “computer says no” messages, ones that could easily be logged, found and repaired with some housekeeping.
Then there are the actual problems, you cannot get the info/attention/service you want and was promised. Normally, this results in lost sales. The damage is not that big and these should be attended routinely and tackled massively only if they are the biggest worries.
The worst ones though, are the ones that include a broken cash till. Customer who has seen the ad, gotten to the shop, found the product, decided to buy it, filled in the form, queued to the till and is finally, offering the wad of hard earned notes for stuff they do not really need, but are refused. “No thanks, we do not want your money.”If insisting, offered a “Try again later”. Now for me, that is something that is wrong. There is energy and resources wasted here, I don’t like it. If I have the time, I try to make it right. Like telling the providers.

This is the challenge though, really is. First line of defence is always the customer service person or website. They will not take a message but offer excuses. If the message is forced through this layer, it is quite often going amiss. This is intentional, as the middle management rarely cares to do the job right and proper. Good enough is good enough, the whine needs to be blocked, or at least filtered and then ignored. Only issues that are really pursued and pressured are dealt with, as there is too much to do. More mass of issues being greater than the mass of time is a constant problem really. This forces the middle management into installing an internal messaging platform that can be made to handle the issues. Since there are more issues than time, the load becomes too much to handle and the system is then used to produce statistics of the messages. These statics can be tweaked and then produced as evidence against the whining customer, if necessary.
“I want to get this in blue” only 12% of you want it in blue, so we don’t have it now, but we can order it.
“I ordered it months ago” 88% of orders are delivered within established time parameters
“It does not work” Have you tried rebooting it? 72% of the problems go away after rebooting it.
“It is a pencil” 95% of our customers use a computer
“I want to speak to your supervisor” 25% of the time this happens. You have to fill in this form.
“With what, my pencil is not working!?” We have no records of that ever happening, you must be mistaken. Goodbye…
Now there are few ways of making this right, but they are absolutely never used, since the problem only exists if the no-one gives a shit. This is my theory, and I spend my free time trying to prove myself wrong.

Normally, I do some research to get some names of who might be able to right the wrong. This information is never volunteered and is always hidden. Then, armed with this list of names, I write an email addressing them all. I try to be brief and polite, write without emotions and enable them to make it right. Feedback is rare, promises frequent and proof to my theory is mounting. It is overwhelming, actually. The chain of exploitation goes right from top brass through management and customer care, down to me, the consumer. After a carefully orchestrated play, we find out that I could have gotten what I wanted had I just followed the white rabbit, or if Mr Anderson had taken the blue pill. Or if there wasn’t a glitch in the code.

You know – consumers do not care about reasons. In this ecosystem, the consumer holds all the resources, they should be listened.

Groceries online

Posted in Uncategorized on May 21, 2009 by sanaseni

I have been taking full advantage of the convenient webshops and deliveries around here. Or so I thought. I never actually planned for the meals or anything, just shopped what I wanted or thought we needed. Habitual enactment from previous experiences and customs. The thing is, shopping online makes you shop out of season and shopping weekly is not possible if you think daily (used to shop daily) and do not plan the menu.
Change has come. I now shop every five days, as the produce does not really stay fresh for a week. I also plan the menu for five days and then buy the ingredients. Planning makes all the difference for the taste, the balanced diet, budget and time. I recommend.

Getting rid of an old PC

Posted in green it, product with tags , , , , on May 14, 2009 by sanaseni

Back in the day (90s’) a new laptop was supposed to last for three years. That was before we as consumers decided to want cheaper laptops. The warranties went to one year and the computers broke within a year or two. Then the EU stated that the minimum warranty is two years and dragged the kicking and screaming manufacturers back to sanity. Now they are still kicking and screaming, whining about the warranties not covering wear and tear, so when the cheap as chips hard disk goes bust, your warranty might not cover it. And you lost all your data. And you do not have a working PC anymore. All things concidered, you are in it – or are you?
Had you prepared for the inevitable, the story would be quite different. Your £200 netbook will most likely break, be dropped, spilled over or stolen within the first two years. As this is pretty much guaranteed, you should plan for this by keeping your data safe somewhere and having a mental image what to do then, when disaster strikes.
Get a new laptop. Just buy one, anywhere. If you bought it from a shop, give the shop your old laptop to recycle. If you are squemish about the data on the destroyed hard disk, you can always destroy it some more before turning the carcass in. The manufacturer of said computer is also obliged to recycle it. You can even order a pick-up from your house, the manufacturer has the EUs’ Waste Electrical and Electronic Equipment or WEEE directive to obide. They can however, make you pay for the transport or just point you to their recycling center in your area.
Bottom line is, do not bin your old computer, there is no need. It is also bad, as the chemicals are not to go to a tip. And with the legistlation in place, thankfully, there is no need.
I have never tried this, but I will. In fact there is a german company called ALBA who are handling crapped HP’s in the UK. They are to collect them, but the price of the collection is not in yeat, awaiting their offer…

Green IT in credit crunch

Posted in green it, Nerdy, organic on May 14, 2009 by sanaseni

Green and remote

Green and remote

Staying green or surviving the credit crunch? Why should they exclude one other? The whole idea of going or even staying green is saving money. That’s the whole point. I was in a pub the other day, when the owner asked “someone green” how to be more green. The someone did not know, as the answer requires some knowledge of the trade. Well, I know IT and I know how to be greener there. Here is how:
1: Reduce the waste of paper and power. Just do not print. Use a screensaver. Have a dark backround image. Use powersaving. Unplug your chargers when you are not charging anything. Turn off the lights for the night but do not switch everything off from the power button. Some switches are not designed to be used ten times a day, they will burn and you will have to get them fixed. If the switch is light to use, it is usually ok. If it is like turning a boat around, don’t flick it.
2: Minimize the waste of old computers. Do not buy anything you do not need or replace something that is working. The last thing you want is to throw away your 18 month old computer and buying a new greener one to replace it. When buying a new one, Ebay your old computer without the hard disk (information security) or wipe the disk good and proper, using a special software to do that. Ebaying it will get rid of the clutter, recycle the hardware while it is still of use and make you a little bit of money as well. Do not expect a great return on your investment – the point is to get rid of it, get use of it and to do the right thing.
3: Extend the life of existing systems. Up-to-date backups and good maintenance routines will give your computers and servers longer life spans, thus saving the environment. Use a good service or company for this, as it is really, really important that this is done properly.
4: Eliminate the risk of waste. When buying someting, make sure it is the right thing. Use expert help when buying a new router, firewall or a computer. That is if you are not an expert nor want to become one. To get what you need and eliminating the possibility of a bad purchase, you eliminate the risk of wasting the investment or wasting time trying to work with insufficient tools.
5: Enable the work from anywhere. You need two things, the tools and the rules. Travelling to work wastes time and energy, but working from home is often just a day off. The tools are easy to set up, a computer with an internet connection needs to have a remote support available, so any problems can be fixed on site. Support has to be available at home just the same as at the office. The home office might have some security issues that you might want to check before setting shop. But most important, make practises and establish targets for working at home. Demand results from that day, just as you would from a conference or a business meeting, even more. Any properly motivated employee is more efficient working four hours at home than eight hours at the office.

People in London

Posted in Uncategorized on May 11, 2009 by sanaseni

Millenium to St Pauls

Millenium to St Pauls

I have had the fortune to meet various cultures in the same city and I find the spread interesting. Indians are behind the counter, that is any and all counters. Basically, whatever your food is, it comes from indians. It seems that art galleries are mostly taken over by french and frequented by very rude (smoking, farting, spitting and loudmouthing) french tourists. The english themselves work in pubs. It is impossible to go out and about without (over)hearing someones conversation in finnish and there are always japanese and chinese origins about, with their cameras documenting the travel for the holiday to be enjoyed at home. Most common tourist is english, as majority of the popula steer clear from the capital at all costs, only popping over a few times in their life. Most commonly observed are the two american twenty something girls going “oyh my god I waz like so-o…”
Before 9.30 on a weekend, when the city is almost empty and having only the homeless people around, is the best time. The worst would propably (never seen this personally) be before 9.30 on a weekday, as the londoners are around rushing to work. But I like all of them. They are the sight of the city.